Client information
Booking and Treatment Policy
This website is operated by SF Flow State Limited, trading as Sabrina Falk and SHY. SF Flow State Limited is registered in England and Wales under company number 15529092. Registered office: Second Floor, Kirkland House, 11–15 Peterborough Road, Harrow, Middlesex, HA1 2AX. Trading address: SHY, 35 High Street, Lewes, East Sussex, BN7 2LU. VAT number: GB 478 9253 33. Contact: contact@studioshy.co.uk.
Appointments
Appointments with Sabrina take place at SHY in Lewes unless another location has been agreed in writing. The booking confirmation will show the service, time, price and any preparation required.
Changing or cancelling an appointment
Please give at least 48 hours’ notice if an appointment needs to be cancelled or moved. Late cancellations may be charged up to the full appointment price. Non-attendance may be charged in full. Any charge will be applied fairly, taking account of the booking terms and the loss caused by the cancellation.
Deposits and advance payments
Where a deposit or advance payment is required, the amount and how it is treated following cancellation will be shown when the appointment is booked. A payment may be retained or applied to a late-cancellation charge where the cancellation falls within the stated notice period.
Late arrival
Late arrival may mean that an appointment needs to be shortened. Where there is insufficient time to carry out the treatment safely and to the expected standard, the appointment may need to be treated as a late cancellation.
Consultation, patch testing and suitability
Some services require consultation information, photographs, a patch test or preparation before treatment. Patch tests must be completed at least 48 hours before the relevant appointment and remain valid for six months while the products, health information and medical circumstances remain unchanged. Clients can visit SHY between 10am and 4pm, Tuesday to Saturday, for patch testing.
Accurate information about health, medication, allergies, pregnancy, breastfeeding, previous treatment and existing pigment must be supplied. Sabrina may adapt, postpone or decline a treatment where it is unsuitable or where further medical guidance is appropriate.
Semi-Permanent Make-up
Semi-Permanent Make-up is a two-stage process. Microblading, Nano Brows, Lip Blush and Lash Enhancement (semi-permanent eyeliner) require a separate Refinement appointment, normally four to eight weeks after the initial treatment. Healing, skin type and condition, lifestyle, aftercare and individual pigment retention affect the finished result.
Existing pigment must be disclosed before booking. Clear, make-up-free photographs in natural daylight may be requested. Removal or corrective work may be recommended before a new treatment.
Aftercare
Treatment-specific aftercare is provided following the appointment. Following that guidance supports healing and the quality of the result. Clients should contact SHY promptly if they have a concern about healing or a reaction. Urgent medical concerns should be directed to an appropriate healthcare professional.
When Sabrina needs to change an appointment
If Sabrina or SHY needs to cancel or move an appointment, the client will be contacted as soon as reasonably possible and offered an alternative where available. Any payment for a service that cannot be provided will be handled in accordance with the client’s legal rights.
Consumer rights
Nothing in this policy removes rights provided by applicable consumer law.
Contact
Booking or treatment questions can be sent to contact@studioshy.co.uk or discussed with SHY on 07907 981433.